Royalʬ Caribbean helpdesk™
Last updated
Last updated
Planning a cruise involves many moving parts, and Royal Caribbean’s Help Desk is available to assist at every stage. Open 24/7 for urgent matters, it’s more than a customer support line—it’s your cruise companion.
Before your trip, the help desk can assist with:
Booking questions
Cabin upgrades
Visa and passport requirements
Travel insurance details
During your cruise, the onboard team can be reached through the Royal Caribbean app or stateroom phone. They help with spa bookings, tech issues, activity schedules, and even dining reservations.
In emergencies—medical, weather-related, or travel delays—the help desk coordinates immediate solutions with the ship's staff and port officials.
After your cruise, they help with:
Lost item recovery
Billing discrepancies
Loyalty program inquiries
Royal Caribbean’s commitment to excellence and hospitality extends to its help desk. Whether you're planning or sailing, they’re always just a message or call away.
